Returns & Refund Policy
Information about returns, refunds and order-related issues.
Returns & Refunds
We take product quality and food safety seriously. If there is an issue with your order, please contact us as soon as possible.
Damaged, Wrong or Quality-Issue Orders
Food safety comes first. We accept return or replacement requests for damaged, incorrect or quality-related orders when the issue is reported within 48 hours of delivery along with clear photographs of the product and packaging.
Refund & Resolution
Once a return or refund is approved, the refund will generally be processed to the original payment source within 5–7 working days. Where applicable, you may choose store credit or a replacement/reshipment instead.
Opened Packs & Taste Preference
Opened food packs cannot normally be resold for food safety reasons. Returns based only on personal taste preference are therefore considered on a case-by-case basis.
Need Help?
If there is a problem with your order, please contact us with your order details and supporting photographs. We will review the issue and work towards the most suitable resolution.